Refund policy

Because our products are sealed for your safety, once a pack is opened it can't be resold - so we're unable to accept returns for a change of mind. Please choose carefully at checkout; full ingredient lists and how-to-use are on every product page.

To cancel an order, message us before it's dispatched and we'll cancel and refund it in full - no cancellation fee.

Damages and Issues
Please inspect your order as soon as it arrives. If anything is damaged, defective, or you've received the wrong item, WhatsApp us a clear photo within 48 hours of delivery at +919655596557 or email hey@harmonaly.in - we'll replace it or refund it, no questions asked.

Exceptions / Non-Returnable Items
Because our products are personal care items that touch skin and hair, we can't accept returns once a pack is opened or used, for hygiene reasons - this applies even if you simply change your mind. Sale items and sets/bundles follow the same rule once opened.

Exchanges
We don't offer direct exchanges. For a genuine damage or wrong-item case, request a replacement or refund under Damages and Issues above. If you'd like a different product instead, place a new order for it.

Refunds
Once we've confirmed a cancellation, or approved a damage/wrong-item claim, we'll process your refund to your original payment method within 7 business days. Your bank may take a few additional days to reflect it in your statement.
If more than 15 business days have passed since we approved your refund and it hasn't reached you, please contact us at hey@harmonaly.in.